Closing the Delivery Gap

How to achieve true customer-led growth.

This study conducted by Bain & Company that says, “80% of companies believe they are delivering a superior experience to their customers, but only 8% of customers said that companies were really delivering.”

Learn in this special report how can to close the gap between what customers expect and their perception of what they get.

1. 1. Be affable.
   2. Master the art of accessibility.
   3. Under-promise and over-deliver.
   4. Surprise them with the unexpected.
   5. Attend to the little things.
   6. Strive to say “yes.”
   7. Practice the platinum rule.
   8. Express appreciation.

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