Sunset view of the Seattle skyline from Kerry Park, in Seattle, Washington.

15 Customer First Habits Checklist

Can your business brag about its customer-first culture?


If your customers are responding with marginal or only satisfactory feedback, it is time to consider how to create more successful long-term relationships. 

This checklist is to help your team stay focused on what is most important.  Follow the 15 customer-first habits and change the culture of your company.  The customer-first habits include:


  • Management 
  • People
  • Marketing
  • Operations
  • Technology and Products

Keeping it simple and straight-forward, the customer-first habits will empower your team and your customers will become raving fans. 

Download the Checklist: