Customer-First Conversations

15 Customer-First Habits for Everyone

[fa icon="calendar'] Thu, May 24, 2012 / by David Dallaire posted in Customer Centric, Customer-first, Fennec Consulting, Strategic Planning, David Dallaire, Seattle Consultant

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I had the good fortune this week to facilitate a Business Leader Roundtable at the offices of our own local Puget Sound Business Journal here in Seattle (event details here). This is one of my favorite ways to hear about the challenges that businesses have today. This one reinforced a lot of what we already knew about what it takes to be "Customer-First". There are a few "Universal Truths" about this topic that always come up in these discussions:

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The "Execution" of Good Strategic Planning - Be Your Own Client

[fa icon="calendar'] Mon, May 07, 2012 / by David Dallaire posted in Leadership, Fennec Consulting, Strategic Planning, Planning, David Dallaire, Seattle Consultant, Execution

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This week we're taking the easy road to writing - by re-publishing a piece I provided as a guest blogger two weeks ago for Earl Bell of Island Crest Financial (with an original section added for today). Like me, Earl is a business strategist but with a great deal of experience in the financial side of things. You'll find Earl to be a great resource and someone I find very easy to work with.  Now, for today's post, let's get back to planning:

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