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"The Customer First
Business Model"

Learn the four elements of what makes the great customer-centric companies successful

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"CRM Belongs in the
C-Suite, Not IT"

"CRM Belongs in the C-Suite, Not IT" applies to SMBs and Enterprise businesses looking to plan for, or reflect on, a CRM approach to engaging customers.

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The Big Fix for Marketing Message Gaps

 
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Delivering an effective marketing message is more difficult than ever. Anyone with a mobile device has become a social marketer, filling the environment with noise. When communication breaks down, time is wasted, misunderstandings mount and business-building opportunities are lost. 

Storytelling as "The Fabric of Society"

 

I had the privilege last night of attending a talk given by Hollywood veteran and long-time Seattle resident Tom Skerritt (Profile, Filmography) at a monthly meeting of The Executive Network of Seattle (see TENS). The theme of his talk was about "storytelling", and during the evening he had some very relevant lessons to share.

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